Bookings:
The simplest and most efficient method of booking is on our website using our on-line booking system.
When submitting a booking, you will be presented with details of the total rental charges. A deposit of 50% of the rental, will be due at the time of booking. The remaining balance is due 3 weeks prior to arrival.
For bookings made fewer than 3 weeks in advance, the total amount is payable at the time of booking.
Cancellations:
To cancel or amend your booking, you must contact Shacks by email (info@shacks.co.uk) or phone (01244 848 684).
Our cancellation policy for any bookings is 28 days before your scheduled day of arrival. Cancellations before this can be re-booked for another date or qualify for a full refund. Refunds can take up to 10 business days.
Cancellations within 14-28 days of a scheduled arrival date can be moved to another date or receive a voucher up to the value the guest has paid.
Cancellations within 14 days of the scheduled arrival date will be charged 100% of the total booking value.
For stays booked within 14 days, there is a 48-hour cooling-off period during which you can reschedule your stay for free or get a full refund.
Any stays that are rescheduled are non-refundable.
Holiday Insurance:
The guest is given the option to take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay. No liability whatsoever shall be accepted by Shacks for any losses sustained by the guest as a consequence of the guest not having obtained holiday insurance
Arrival/Departure:
The shacks (unless otherwise agreed) are available for occupation from 3.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.
Pets:
Guests may only bring pets that are booked in by the guest at the time of booking. A charge of £35 will be made to bring your pets. Pets must be well-behaved and should not be left unattended in the shacks. If damage or extra cleaning is caused by pets the guest may be billed for that charge. No garden is guaranteed as secure for dogs even if described as fenced or enclosed. All dog waste should be picked up and discarded appropriately. Please keep dogs on a lead to and from the shacks, all of our shacks are located on working farms.
No Smoking:
Shacks have a strict no smoking policy within all shacks. This applies to vaping also.
Guest Responsibility:
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
Liability:
Shacks accepts no liability whatsoever for any personal injury, material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the shack, its plumbing, gas, electrical services or exceptional weather or damage caused by an event. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.